CASE STUDY
Overview of a Transition Management mission led by one of our Interim Managers:
Position: Interim Manager – Sales Administration Manager – Services Sector
Context and Mission: Structuring and streamlining Order-to-Cash (O2C) processes
Within a fast-growing SME in the services sector, the mission focused on restructuring and optimizing the sales administration (ADV) process while improving coordination between the sales, finance, and legal teams.
Challenges & Actions:
- Managed a team of 3, ensuring skill development and smooth internal communication
- Oversaw the full Order Management process, from contract administration to billing flow optimization
- Supervised customer contracts and project-related documentation
- Handled billing for complex contracts, including variable or project-based invoicing
- Acted as the central coordinator between commercial, legal, and financial departments
- Improved ERP usage (SAP, Microsoft Dynamics) to enhance process efficiency and data reliability
Results:
- Secured and optimized the Order Management process
- Improved contract tracking and billing accuracy
- Strengthened internal collaboration across departments
Profile of our MANAGERIM Interim Manager:
- Proven experience leading Order Management teams in the services sector
- Skilled in restructuring ADV functions, streamlining processes, and enhancing interdepartmental collaboration
- Comfortable working cross-functionally with sales, legal, and finance teams
- Strong command of ERP systems (notably SAP and Microsoft Dynamics), with a focus on quality and continuous improvement
- Experienced in managing client contracts and handling complex billing models
- Hands-on leadership, excellent organizational skills, and strong customer service orientation
Learn more about Transition Management in Order Management: Interim Sales Administration Manager
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