Interim Sales Administration Manager

Interim Sales Administration Manager

Interim management is an effective managerial solution for companies of all sizes to deal with an unprecedented situation, a managerial emergency or to accelerate their transformation.

MANAGERIM, expert in interim management, provides you with interim managers specialized on the sales administration function everywhere in France, Europe or further internationally (Africa, Asia, Middle East...).

Our community of sales administration professionals is made up of interim managers who are experts in sales and customer service and who have:

• solid experience in operational management of the sales chain, from order taking to customer reception
• sectorial expertise
• leadership and organizational skills
• a good command of ERP and order management software (SAP, Salesforce, etc.)
• knowledge of the basics of accounting and international trade standards and regulations
• skills in conducting continuous improvement processes

Our interim managers are men and women selected after a rigorous and demanding process, as much for their expertise as for their interpersonal skills.

The missions of an interim sales administration manager

The Sales Administration Manager oversees all operations related to the management and administration of sales contracts from order entry to customer delivery.

Duties depend on the company's structure and may include a variety of responsibilities:

• Manage and monitor orders: ensure that orders are taken into account and recorded, and guarantee their shipment and delivery to the customer
• Manage inventory by anticipating and planning demand, overseeing the supply of new products and services (e.g. in the various sales points)
• Optimize customer service based on specific performance indicators
• Facilitate relations between the various service providers and internal departments in order to ensure the successful completion of sales (carriers, sales representatives, etc.).
• Work closely with the various departments of the company (purchasing, accounting, logistics, finance, sales, IT...)
• Guarantee the respect of quality and delivery standards, as well as the respect of processes and best practices in all stages of the sale
• Manage invoicing, customer credit notes and any unpaid invoices or disputes by drawing up sales contracts and export documents...
• Carry out calls for tender and negotiate sales conditions with customers
• ...

Why call upon an interim manager in sales administration from the interim management firm MANAGERIM?

Our interim sales administration managers have previous successful experience:

• in France and abroad in companies of various sizes
• in multiple sectors: food, pharmaceutical, chemical, automotive, aeronautics, electronics, services, insurance, health...
• in different contexts (growth, decline, mergers, opening or closing of plants, transformation, restructuring, crisis management...)

They know how to adapt rapidly and be immediately operational.

Our interim sales administration managers work on high value-added assignments in a variety of situations:

• Temporarily replace a sales manager at short notice: order management manager, sales administration manager, sales administrator, sales coordinator, etc.
• Provide operational support to a team during a period of overload or tension
• Supervise and manage the sales administration team and organize the functioning of the department
• Coordinate the services involved in the Supply Chain: sales, logistics, production, transport, etc.
• Supervise the management of customer orders
• Manage stock, invoicing and delivery time problems and disputes
• Manage forecasts and analyses: keeping dashboards, drawing up budgets, analysing results
• Manage the Customer Service or After Sales Service if necessary
• Conduct a flash audit of the sales administration organization and then define and implement actions to improve the performance (structuring of processes, digitalization, etc.)
• Monitor and reinforce the performance indicators of the Customer Service
• Lead performance improvement initiatives for the sales administration function
• Manage specific projects (reorganization, remobilization, implementation of a new ERP...)
• Manage a crisis
• Leading change

Throughout their assignments, our interim managers are supported by one of our partners, who guarantees the quality of the assignment and the methodology developed by MANAGERIM.