Interim Customer Service Manager

Interim Customer Service Manager

Interim management is an effective managerial solution for companies of all sizes to deal with an unprecedented situation, a managerial emergency or to accelerate their transformation.

MANAGERIM, expert in interim management, provides you with interim managers specialized in customer relations everywhere in France, Europe or further internationally (Africa, Asia, Middle East...).

Our community of interim managers in the field of customer relations (director or head of customer service, customer relations, customer service, after-sales service, etc.) is made up of transition managers who have:

• a very good grasp of customer relations management techniques
• a global vision of the supply chain
• a good knowledge of customer behaviour and an understanding of their needs
• a mastery of the main CRM software
• as well as a sense of listening, leadership, rigour and autonomy

Our interim managers are men and women selected after a rigorous and demanding process, as much for their expertise as for their interpersonal skills.

The missions of an interim customer service manager

The customer service manager implements and coordinates operations and procedures aimed at building customer loyalty and improving customer satisfaction. He/she must implement a customer relations strategy that is consistent with the company's marketing strategy.

Assignments vary by company and may include various responsibilities:

• Designing the customer relationship management strategy: defining priorities (prospecting, customer recruitment, customer loyalty, etc.)
• Gather the needs expressed by the customers
• Define the tools, budgets and resources (human and technical) required
• Analyze the results of the campaigns and make recommendations

Why call on an interim manager customer service of the interim management firm MANAGERIM?

Our interim managers, experts in customer relations, have previous successful experience in:

• in many sectors in France and abroad with small and medium-sized companies and large groups
• in customer relationship management and optimization
• in high-stakes situations (downturn, hypergrowth, crisis, supply disruption, transformation, merger and acquisition, restructuring, etc.),

This allows them to adapt quickly to new contexts and to be immediately operational.

Our interim Customer Service Managers are involved in high value-added missions in a variety of situations:

• Temporarily replace a customer service / customer relations or sales manager at short notice
• Lead the Customer Service activity and manage the teams (customer service, sales forecast...)
• Reinforce the customer service management strategy
• Implement a customer relationship improvement process
• Strengthen sales forecasting
• Deploy new solutions for managing and developing customer relations (EDI, digitalization of S&OP processes, etc.)
• Strengthen coordination with the various departments (supply chain, industrial operations, sales, quality, etc.)
• Develop the internal customer culture

Throughout their assignments, our interim managers are supported by one of our partners, who guarantees the quality of the assignment and the methodology developed by MANAGERIM.