Leisure, Tourism, Hospitality and Catering

Interim Management in the Leisure, Tourism, Hospitality and Catering Sectors

MANAGERIM provides you with transition managers who are experts in the leisure, tourism, hospitality and catering sectors to help you meet your transformation challenges

The Leisure, Tourism, Hotels and Catering sectors strongly affected by the Covid 19 health crisis, must today take up several challenges and in particular :

• Recruitment and training of talent: the sector is still marked by a strong labor shortage of manpower. It must redefine the working conditions to make the jobs attractive and retain employees.
• Acceleration of digital equipment to analyze and optimize revenues, better identify customers in order to better understand and satisfy them. Tourists are developing new practices, and a better digital mastery should allow to target and accompany them in their decision-making.
• Omnichannelity: mastering click & collect and in-room sale & take-away for catering in the face of increased demand for deliveries.
• The sharing economy: adapting to this new approach that generates new exchanges
• CSR and sustainable development to limit the carbon impact, develop new standards that favor sobriety and limit the nuisances induced by transport, accommodation and activities.

Tourism is the leading economic sector in France. Maintaining the attractiveness of France as a destination is a key challenge in the face of the rise of other major competitive destinations and in an unstable economic and geopolitical environment.

Companies in these sectors call on our interim managers to accelerate their transformation:

• Innovate and offer new services to their customers
• Diffrentiate through the integration of new technologies
• Strengthen and personalize the customer relationship
• Expand their client portfolio
• Transform their organization to be more agile and flexible
• Accelerate the digital transformation of their tools, methods and processes
• Drive continuous performance improvement or process redesign to further optimize cost structure
• Increase the utilization rate of their resources
• Boost human resources management, training, and talent management and retention policies
• Strengthen financial performance management
• Develop through external growth

MANAGERIM, your interim management firm, expert in the leisure, tourism, hospitality and catering sectors

Our interim managers are experienced women and men, leaders and executives, with successful prior experience in leading transformation projects in the Leisure, Tourism, Hospitality and Catering sectors.

They accompany our clients -companies of all sizes, in a very operational way, for a temporary period (4 to 16 months) in:

• emergency managerial situations:
  • temporary replacement of a manager (CEO, business unit director, hotel or restaurant directors, HRD or HRM/HRBP, CFO or finance manager, marketing, sales, customer services, communication, digital, CIO, PMO, quality, purchasing, legal, etc)
  • temporary reinforcement of a team (in a phase of overload of activities)
  • crisis management
• steering a transformation project
• steering performance improvement projects in the areas of finance, controlling, HR, IS (ERP implementation, etc.)
• managing complex projects (launch of a new offer, crisis management, etc.)
• reorganization, restructuring, turnaround, merger or acquisition (M&A) programs
• specialized and specific expertise in:
  • Hotel Management
  • Restaurant Services Management
  • Leisure / Amusement Park / Centers management
  • Customer Relations
  • Social relations management
  • CSR
  • Communication
  • Payroll and HRIS
  • Legal aspects
  • Digitalization
  • PMO
  • …

Examples of functions held by our interim managers

Here are a few examples of the rapid and targeted provision of interim managers:

• Interim CEO / General Manager of a four-star hotel (international hospitality leader): management of the establishment on the managerial, commercial, qualitative, technical and administrative levels, redefinition of commercial and pricing strategies, overhaul of management control, reinforcement of budgetary processes, safety commission
• Interim Project Manager (leading group in the tourism and real estate sector): launch of a new «experience» resort concept, management of the project and the various service providers, support during the critical opening and ramp-up phases, deployment of program management tools (planning, contract management, performance monitoring, etc.)
• Interim Chief Financial Officer (CFO) (leisure and tourism sector): management of the accounting, financial and legal department, management of a restructuring, change management, remobilization of teams
• Interim Director of Restaurants / Catering (hotel group) : management of a four star hotel, management of the F&B department, management of a restaurant and a bistro bar and 700 m2 of seminar rooms
• Interim Marketing & Digital Communications Manager (hotel and restaurants sector): management of a marketing plan to strengthen the brand and develop the business (brand platform, communication strategy, media and social networks, development of the brand’s digital ecosystem, creation of an eCRM program
• Interim Human Resources Manager in charge of Compensation and Benefits (hospitality sector / global leader): management of international teams, reinforcement of the follow-up and management of the careers of hotel managers, management of expatriate and seconded status, overhaul of the group's compensation and pension policies