Services

Interim Management in the Services Sector

MANAGERIM provides you with interim managers who are experts in the services sector to help you meet your transformation challenges

In developed countries, the service sector is the largest in terms of the number of persons employed. It is divided between:

• Market / Commercial services (financial activities, business services, services to individuals, accommodation and catering, real estate, consulting, information, communication, advertising, etc.)
• Non-Market/Commercial services (human health, social work, public administration, education, etc.)

More specifically, for Personal Services, which represent a large sector of activity that includes home help for dependent persons, gardening, childcare and computer assistance, the demographic lever is one of the main factors of development, particularly with the aging of the population and the increase in life expectancy (the "Silver economy").

Companies in the sector have a large number of employees, and the management of human resources and talent is often their priority strategic asset.

The challenge for this sector is to differentiate and continuously upgrade their services. Businesses face many challenges, including:

• Expand / develop their client portfolio
• Innovate and offer new services to their clients
• Strengthen and personalize the customer relationship
• Stand out through the integration of new technologies
• Transform their organization to be more agile and flexible
• Accelerate the digital transformation of their tools, methods and processes
• Drive continuous performance improvement or process redesign to further optimize cost structure
• Increase the utilization rate of their resources
• Boost human resources management, training, and talent management and retention policies
• Strengthen financial performance management
• Develop through external growth

MANAGERIM, your interim management firm, expert in the services sector

Our interim managers are experienced women and men, leaders and executives, with successful prior experience in leading transformation projects in the services sector.

They have developed in-depth knowledge of the processes and challenges of different sub-sectors (banking, insurance, real estate, tourism, consulting, IT services, media, telecommunications, social and solidarity economy...)

They accompany our clients -companies of all sizes, in a very operational way, for a temporary period (4 to 16 months) in:

• emergency managerial situations:
  • temporary replacement of a manager (CEO, business unit or department director, HRD or HRM, CFO or CFO, marketing, sales, customer services, communication, digital, ISD, PMO, R&D, quality, purchasing, legal…)
  • temporary reinforcement of a team (in a phase of overload of activities)
  • crisis management
• piloting a transformation project
• steering performance improvement projects in the areas of finance, controlling, HR, IS (ERP implementation, etc.)
• managing complex projects (launch of a new offer, Employment Protection Plan, etc.)
• reorganization, restructuring, turnaround, merger or acquisition (M&A) programs
• specialized and specific expertise in:
  • Customer Relations
  • Labour / Social relations management
  • CSR
  • Communication
  • Payroll and HRIS
  • Legal aspects
  • Digitalization
  • PMO
  • …

Examples of functions held by our interim managers

Here are a few examples of the rapid and targeted provision of interim managers:

• Interim CEO (Health sector): relay management to ensure the continuity of the General Management following departure of the Deputy CEO, remobilization of teams, management of care networks and operations, process optimization
• Interim Human Resources Director (social housing sector): team management (5 p.), change management within the framework of a reorganization, optimization of the structure's functioning, pooling of HR resources, management of social relations and conduct of negotiations with the employee representative bodies during the reorganization
• Interim Chief Financial Officer (CFO) (licensed and regulated real estate sectors and facility management services): conducting a project to transform financial functions to adapt to a new economic model, strengthening the organization and financial processes and KPI

• Interim Marketing & Digital Communications Director (hotels and restaurants sectors): management of a marketing plan to strengthen the brand and develop the business (brand platform, communication strategy, media and social networks, development of the brand’s digital ecosystem, creation of an eCRM program
• Interim Project Director in Outsourcing (IT consulting & services sector): contract management, client relations, team and quality management, planning, monitoring and control of contractual agreements (resource allocation, respect of budgets, deadlines, procedures and technical standards, customer satisfaction)
• Interim Project Manager (telecommunications sector): management of the implementation of an Information System for product management (marketing), franchised distributors and invoicing, development follow-up, specifications, BI indicators, creation of a contract database, SAP interface for accounting
• Interim Customer Services Manager (start-up in the IT solutions sector): creation and operational management of customer service for managing software integration projects, production deployment and technical support, development of a recognized online customer service, recruitment and development of employees in an international multicultural environment