CASE STUDY
Overview of a Transition Management mission led by one of our interim executives:
Position: Interim Manager – Payroll Manager – Healthcare & Social Sector
Context and Objectives: interim management and payroll function stabilization in a multi-site environment
At a regional mutual healthcare organization, this transition management mission aimed to ensure uninterrupted payroll operations following the departure of the incumbent manager. The interim executive was also tasked with quickly identifying process improvement opportunities and supporting the recruitment and onboarding of the future payroll lead.
Challenges & Actions:
- Took immediate charge of a payroll team of 11 staff members to ensure uninterrupted service continuity
- Oversaw the production of over 5,000 monthly payslips across several locations in close coordination with HR and local site teams
- Conducted a rapid assessment of the payroll department (systems, organization, practices) and proposed an actionable improvement roadmap
- Identified and addressed potential dysfunctions, particularly related to data accuracy, processing timelines, and legal compliance
- Managed and upskilled the payroll team, promoting greater autonomy and operational resilience
- Participated in the recruitment and successful onboarding of the future Payroll Manager, ensuring effective knowledge transfer
- Optimized payroll tools and enhanced alignment with the broader HRIS system
Results:
- Seamless continuation of payroll operations across all sites despite leadership transition
- Strengthened coordination between HR and payroll departments, improving information flow
- Key process gaps identified and short-term optimization measures proposed
- Structured support provided for recruiting and integrating the new payroll lead
- Team re-engaged and role clarity improved, enabling more agile operations
Profile of our MANAGERIM Interim Executive:
- Proven expertise in managing large-scale payroll operations (5,000+ payslips) in complex, multi-site environments
- Previous experience in the healthcare/social services sector or in human-centric organizations
- Full command of payroll systems, social legislation, and statutory reporting obligations
- Strong leadership and team management skills, with the ability to structure and improve payroll functions
- High degree of rigor, excellent interpersonal skills, and ability to advise general management
Learn more about interim management for this function : Interim Payroll Manager
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